What Makes Us Different
We have always believed that our greatest asset is our people, and that all of our team, from office staff to the electricians and apprentices in the field are what make the difference. We also believe that if we always do the right thing for our clients, treat them like family, then we cant go wrong.
Captain Electric is an electrical service and installation company founded in 1992. Our specialty is service, with focus on the homeowner, and small business owner. We provide residential and commercial customers with the best same day service in the area. We are focused on you. How are we different?
These are some of the ways…
Up-Front “No Surprise” Pricing™
You know the price before the work begins, in writing.
When something goes wrong with your electrical system, you want it fixed right away. Problems with your electrical system can be scary, stressful expensive and even dangerous, but most electrical problems can be avoided with the right team on your side.
When our electrician arrives at your home for an electrical diagnosis and repair, he’ll be ready for any electrical problem or situation. He will evaluate the problem or installation and explain all of the options available to you. Your electrician will then show you in writing exactly what the cost will be to perform the work. There will be no surprises after the work has been completed.
Our highly skilled electricians deliver expert installations every time. All employees are drug tested, and smoke free. We educate and train our employees in customer service, and to be knowledgeable and up to date regarding amendments to the electrical safety code, so they may offer the best service possible to our customers.
All our electricians hold valid Inter-provincial Certificates of Qualification in the electrical trade. All Apprentices are registered with the Province. All employees are neat, uniformed and wear I.D. badges for your protection and peace of mind.
Inside Your Home
Not only do we protect your home by providing electrical inspections and home protection plans, we also treat your home as though it was our own.
Our electricians will respect your home and property, with protection to your floors and furniture. You deserve this care, and we demand this from every technician we send out.
“I would never have any electricians work in a customers home, if I would not let him work in mine.”
Captain Electric Inc.
Service & Repair Guarantee
If you are not 100% satisfied with the service we have provided, we will do the job again to your satisfaction at no cost to you. If our electricians smoke or swear in your home; do not protect your furniture and floor, or leave your home with out cleaning up, you do not pay for the service. If a repair fails in the first year, we will repair it again absolutely free.
Electrical Panel & Main Service Guarantee
We guarantee that your electrical panel and/or main service replacement project will be completed on the date promised. We guarantee our workmanship for a period of 5 years. If your panel or service gives you any trouble at any time during that period, we will repair the problem free of charge. We guarantee all materials and workmanship to meet or exceed the current Ontario Electrical Safety Code. We guarantee to protect the condition of your home, during all phases of installation.
Equipment & Fixture Guarantee
We guarantee that the equipment and/or fixtures we supply and install in your home will perform as we have stated. If any equipment or fixture fails during normal use in the first year, we will either repair or replace the item at no charge to you
Why We Are Here
- To be focused on you, our customer.
- We will continue to provide the best customer care and service, through our industry leading
- systems and programs.
- We will educate and inform our customers in electrical safety and awareness.
- We will promote electrical safety and awareness through continued education for our employees.
- We will continue to enhance the lives of our employees by providing a safe and progressive work environment.